Access to your members area can be found by clicking here, or on the Members Icon at the top of the website, or click on the 'Member Login' link at the footer of the website. Once there, you can login. Keep in mind that your username and password are both CASE SENSITIVE, so you must type them in exactly as they were provided to you in your registration email. If you have reset your password since then, ensure you are typing it in exactly as you originally created it. If you are having trouble logging into your account or you don’t remember your username, which is required to utilise the “reset password” function then email us at: info@erinfurner.com and we will assist you with this. Please include the email address you used during the purchase process in your message and our team will happily reset your information for you.

For digital products: Once you have paid for an order, you will receive a confirmation email containing a link to download the product. Please note: the link is valid for 30 days. You can also access the digital product by logging into 'My Account' using the username and password you created during checkout. For online programs: The online programs can all be viewed by logging into the Members Portal (or Teachable if the course is stored there) using the username and password you created during registration. Depending on the program you have enrolled in, you will receive instant digital online access. This means you can start participating in the program/s immediately and access it anytime, anywhere. Simply sign in with your username and password to get started. For physical products: Your purchase will be processed with 24 - 48 business hours upon receipt of payment. Your order will be sent via Courier or Australia Post. Generally orders (in Australia) are delivered within 4 business days however this can vary so it's best to allow at least 10 days. If you do not receive your order after that time then please contact us. If we're unable to fulfill your order, you will be notified immediately by email or telephone.

Please check out our Refund Policy which provides all the information about refunds and exchanges.

If You’re Using a PC: Hold your cursor over the “Download Audio File” or “Download Workbook” (there are many options depending on what you’re downloading) link. In Internet Explorer, right click the link and select “Save Target As…” from the menu. In Firefox, right click the link and select “Save Link As…” from the menu. In Google Chrome, right click the link and select “Save Link As….” from the menu. In the dialog box that pops up, choose where you would like to save the file on your computer. To unzip (extract) files or folders from a zipped folder: Locate the zipped folder that you want to unzip (extract) files or folders from. Do one of the following: To unzip a single file or folder, open the zipped folder, then drag the file or folder from the zipped folder to a new location. To unzip all the contents of the zipped folder, press and hold (or right-click) the folder, select Extract All, and then follow the instructions. If You’re Using a Mac: Hold your cursor over the “Download this Audio File” or “Download Workbook” (there are many options depending on what you’re downloading) link. In Safari, Ctrl click the link and select “Download Linked File” from the menu. In Firefox, Ctrl click the link and select “Save Link As…” from the menu. In the dialog box that pops up, choose where you would like to save the file on your computer. To Unzip (expand) a compressed item: Double-click the .zip file. The unzipped item appears in the same folder as the .zip file. If you want to, you can delete the .zip file. Note: If you can’t open the .zip file, make sure you have enough space on your Mac for the unzipped item. If you received the .zip file from someone else, there might be a problem with the file. Ask them to zip the file again and resend it.

There can be many different reasons for this. First, you may try using a different internet browser such as Firefox, Chrome, or Safari. A few other things you can try are to clear your Cache, Cookies, Temporary Internet Files, and History, and/or update your browser. There may be a problem if you are not using the latest version of flash player as well. It is advised that you install the latest adobe flash player and then reboot your computer after installation.